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Terms and Conditions

RENOPAPA is operated by EI Holdings Pte Ltd (UEN:200700970D), a Singapore Registered Company.

Welcome to the RENOPAPA (the”Company”) website (the "Site"). RENOPAPA  provides services to User, subject to the terms and conditions set forth in this Terms and Conditions.

RENOPAPA reserves the right to amend these Terms and Conditions at any time without prior notice to User. Please refer to the bottom of this page for the latest revision date. The Company encourage User to frequently check this page to stay informed of any changes. User acknowledge and agree that it is his/her responsibility to review this Terms and Conditions periodically and become aware of modifications.

BY ACCESSING, BROWSING OR OTHERWISE USING THE SITE AND SERVICES, USER SIGNIFY HIS/HER ACKNOWLEDGEMENT AND AGREEMENT TO THE COMPANY’S POLICIES AND TERMS AND CONDITIONS AS STATED.

Privacy Policy
Please review the Company’s Privacy Policy, which also governs User’s visit to this Site, to understand the Company’s practices.

Account and Registration
In order to use certain services, User will need to register at the site, create a username and password, and provide certain information about himself/herself as prompted during registration. All information(s) provided shall be true, accurate, current, and complete in all respects.

User account password should be unique and secure.  User is solely responsible for all access and use of the Site through his/her account whether or not with his/her authorization. User shall inform the Company immediately should there be any unauthorized use of his/her account, identification or password, or any other breach of security.

The Company reserves the right to refuse service(s), terminate account(s), cancel order(s) at the Company’s discretion, revocation  of benefit(s) and reward(s), including, without limitation, if the Company believe that the User create or attempt to hide the use of multiple accounts, or if User conduct violates applicable law or is harmful to the Company interest(s) and disruption the use of service(s) in anyway.

The Company also retain the rights to create limit(s) on the use of Site, at the Company’s sole discretion at any time without prior notice to User.

User Material(s) Review(s) Submission(s) and Content(s)
Except indicate otherwise on the Site, in compliance with the Company’s Privacy Policy,  any material (including without limitation text, image, audio material, video material and audio-visual material) that User submits or posts on the Site,  and/or provide the Company through any means, including without limitation, questions, reviews, comments, suggestions, ideas (collectively, “"Submissions") is and will be treated as non-confidential and non-proprietary.

User shall grant to the Company a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute his/her content in any existing or future media.  User also grants the Company the right to sub-license these rights, and the right to bring an action for infringement of these rights.

User content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against him/her or the Company or a third party (in each case under any applicable law). The Company reserves the right to edit or remove any material submitted, hosted, and/or published upon this Site.

Return, Refund and Exchange Policy
The Company do not accept any return and/or refund of product(s). The Company will only allow one time exchange for the same product base on a case by case basis, due to product manufacturing defect(s) or an exchange for the right product if there was a wrong delivery. User is required to contact the Company within 3 working days of receipt.

Contents
The Site contains the Company’s editorial contents, as well as informations and contents provided to the Company by third parties. The Company do not warrant, endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communication posted in the Site and/or posted via the Service, or endorse any opinion expressed via the Site and/or Services. User acknowledge that by using the Site, he/she may be exposed to Content that might be inaccurate, mislabelled,  offensive, harmful, or otherwise inappropriate, or is otherwise deceptive. The Company will not be liable in any way for any Content, including, but not limited to, any error or omission in any Content, or any harm to User’s computer system, loss of data, loss or damage of any kind incurred, as a result of the use of any Content published, posted, transmitted, e-mailed, distributed, or otherwise made available through any other means via the Site and Services or broadcast elsewhere.

Typographical Inaccuracy Disclaimer
The Company strives to ensure accuracy in any Content, product price and information from the Site. However, from time to time there may be inaccuracy, incorrect price listed, limitation on quantity, incorrect availability, incorrect information, or omission due to typographical error, or error in pricing or product information received from the company’s suppliers. The Company shall have all rights to cancel or refuse any order placed for product listed, regardless if the order has been confirmed and/or User’s credit card charged. If User’s credit card has already been charged for the purchase and his/her order is cancelled, the Company shall immediately issue a refund to his/her credit card account stated the amount of the charged. Subsequently, revise with the correct transaction price as per agree, less any incidental cost, if any.

Delivery
The Company aim to delivery User’s order to him/her, within the delivery days stated, excluding public holiday and weekends, whereby the delivery days period required, will be according to the delivery days period of the product with the longest period required, within User’s order placed. If User’s order is placed after 1pm SGT, it is considered placed on the next following working day, therefore, the commencement of the delivery days period will be on the working day after.

The Company strives to make the best reasonable effort to inform User if the Company is unable deliver the his/her order within the  estimated delivery days. To the maximum extent permitted by law, the Company will not be liable to the User for any liabilities, losses, costs, charges, damages, or expenses or any other kind, arising out of late delivery. During circumstances whereby there are some locations that might not be possible to access for delivery, the Company or the third party delivering company will contact the User through his/her provided contact details to rearrange for alternative delivery address.

In circumstances whereby User’s order is unable to deliver to him/her or collected by him/her, due to his/her unavailability or refusal to accept delivery, despite the Company’s and/or the company’s designated third party delivering company attempts to arrange with him/her, then the Company may have to charge the User for any other cost reasonably incurred by the Company.

Color, Size and specifications , Weight, Scent and Visual Perception Of Product
The Company strives to ensure the color is being displayed as close as possible to the actual product. However, the Company do not warrant or guarantee color accuracy, due to variable factors which is beyond reasonable control, such as photographic lighting, light condition of the surrounding while the product is being photographed, color display on User’s monitor and/or User’s visual perception of the color.

The Company strives to ensure the product’s informations of size, specification, and/or weight is being listed as accurately as possible to the actual product. However the Company do not warrant or guarantee accuracy, as there will be variances due to different measuring method or measuring tools.

The scent characteristic and/or information listed, and the visual perception towards the product shown visually in the Site, may differ from the User’s perception from the product(s) received. 

Link
The Site may contain links to third party websites or resources, including links to User Site from third party, including without limitation, text, video, offers, and software (collectively known as “Linked Sites”). User acknowledge that the Company is not responsible or liable for any form of contents or operation from third party sites or Linked Sites. The Company providing these links and resources serves only as a convenience and references. The inclusion of any link do not imply any association with its operators or any endorsement by the Company of such websites or resources, or the content, products, or services available from such websites or resources.  User acknowledge and agree that the Company may remove any third party link sites on the Company’s Site.

The Company may partly or fully dependant on external components and/or services provided by a third party, to provide some level of functionality. The Company makes no warranties, claims, or provision for any third party components.

Copyright Policy
The Company respects the intellectual property rights of others. If  User believe that his/her work has been copied in a way that constitutes copyright infringement, please make a claim of copyright infringement by emailing enquiry@renopapa.com

Indemnity
User agree to indemnify the Company, and defend and hold the Company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim, damages, demand, loses, action, suit or proceeding (including reasonable legal fees and cost), asserted by any third-party, due to cause by or arising from User’s use of the Site, User’s violation of these Terms, or the rights of a third-party.

Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS, DIRECTORS, CONTRACTORS, SERVICE PROVIDERS, SUBCONTRACTORS, SUPPLIERS AND INTERNS WILL NOT BE LIABLE FOR ANY DAMAGES, INJURIES, LOSS, OR CLAIMS OF ANY KIND, OR FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, CONSEQUENTIAL DAMAGES, INJURIES, LOSS, OR CLAIMS OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF DATE, LOSS OF BUSINESS OR PROFITS, HOWSOEVER ARISING FROM  THE USE OF THIS SITE INCLUDING WITHOUT LIMITATION, THE USE OF THE SERVICE, CONTENT, PRODUCT, USE OF ANY WEBSITE OR WEBSITE LINKED TO THIS SITE, CONDUCT OR CONTENT OF ANY THIRD PARTY SITE INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, ILLEGAL OR OFFENSIVE CONDUCT OF OTHER USER OR THIRD PARTIES, OR INABILITY  TO ACCESS OR USE THE SERVICE. OR WHETHER CAUSED BY TORT(INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE.

Disclaimer
THE COMPANY STRIVE TO ENSURE ACCURACY IN THE SITE. THIS WEBSITE, THE SERVICES, PRODUCTS, INFORMATION ON THIS SITE, AND USE OF ALL RELATED FACILITIES ARE PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES WHETHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, USER AGREE AND ACKNOWLEDGE THAT THE COMPANY DISCLAIMS ALL REPRESENTATIONS AND/OR WARRANTIES EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION OF ACCURACY OR COMPLETENESS OF CONTENT AND/OR SERVICE, SECURITY, ERROR-FREE OR FREE FROM INVASIVE OR DAMAGING CODE.  THE COMPANY DISCLAIMS ALL REPRESENTATIONS AND/OR WARRANTIES EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ACCURACY OR RELIABILITY OF INFORMATION, TIMELINESS, SERVICES, AVAILABILITY, MERCHANTABILITY, COMPATIBILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, CONDITIONS OF SATISFACTORY QUALITY AND/OR THE QUALITY OF ANY PRODUCTS, OR MATERIALS PURCHASED OR OBTAINED BY USER THROUGH THE SITE WILL MEET HIS/HER EXPECTATION, ANY ERRORS IN THE SITE WILL BE CORRECTED. USER AGREE THAT FROM TIME TO TIME THE COMPANY MAY REMOVE THE PRODUCT(S) AND SERVICE(S) FOR INDEFINITE PERIOD OF TIME OR CANCEL AND/OR REMOVE THE PRODUCT(S) AND SERVICE(S) AT ANY TIME, WITHOUT NOTICE TO USER. THE INCLUSION OF ANY LINKS OR REFERENCES ON THE COMPANY’S SITE DOES NOT IMPLY A RECOMMENDATION OR ENDORSEMENT OF THE VIEW(S) EXPRESSED WITHIN THOSE WEBSITE.

 

Current version effective as of 1ST FEBRUARY 2013

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