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Best Price Promise

Conditions of our Best Price Promise


- The product sale term must be exactly identical.

- The product brand, model, color, packaging, country of manufacture must be exactly identical.

- Best Price Promise is applicable to product only. Delivery rate, other services, member benefit or rewards is not included


Price Listing

- The lower priced product must be available to general public in writings through publication or advertisement. Privately quoted price is not valid.

- The product must be available and in stock at the time of the published price.

- The physical product must be sold in Singapore. (If the delivery time required is more than 1 week, it will be taken into consideration that it is not a ready-stock item locally)

Type of price we do not match

- We do not match prices from clearance sale, warehouse outlet price, season sale clearance, time sale clearance, one time offers, closing down sale, 2nd hand price.

- We do not match prices from bids, auctions or individual seller.

- We do not match prices for product sold from store without a valid registered business license, whether it is an online-store or offline physical store.


How to submit your claim

Email us your claim within 7 days of your purchase with us at

Do send us the supporting details and photos of the lower priced product which you have found elsewhere. The information that is given to us must be verifiable in accordance to the product and price conditions stated above.

It must be clearly comparable that it is the same product, same sale term.


For Successful claim, how much you can get back?

Maximum claim will be up to the full price difference, excluding the shipping and handling fee incurred by us if there is any.


How do I receive the claim amount?

We will credit the amount in terms of Reno points directly into your member’s account. 

1 Reno points = $0.05. It will be valid for 45 days

If you do not have a member account, please register for a new account.


All Best Price Promise claims is subject to approval. Renopapa reserve the right to amend, cancel, or refuse any claim at its own discretion

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