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Privacy Policy


RENOPAPA is operated by EI Holdings Pte Ltd (UEN:200700970D), a Singapore Registered Company.

This Privacy Policy governs the manner in which RENOPAPA (the”Company”) collects, uses, maintains and discloses information collected from User of the WWW.RENOPAPA.SG website (the "Site"). This Privacy Policy applies to the Site and all products and services offered by RENOPAPA. 


Personal identification information
The company may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the company’s site, register on the site, place an order, fill out a form respond to a survey or feedback, subscribe to the newsletter and in connection with other activities, services, features or resources the company make available on the Site. Users may be asked for, as appropriate, name, gender, email address, mailing address, phone number, credit card information or other informations.

The company will collect personal identification information from Users only if he/her voluntarily submit such information to the company. Users can always refuse to supply personally identification information, except that it may prevent him/her from engaging in certain Site related activities.

Non-personal identification information
The company may collect non-personal identification information about Users whenever he/she interacts with the Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to the Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
The Site may use "cookies" to enhance User experience. User's web browser places cookies on his/her hard drive for record-keeping purposes and sometimes to track information about the User. User may choose to set his/her web browser to refuse cookies, or to alert him/her when cookies are being sent. If User do so, note that some parts of the Site may not function properly.

How the Company use collected information

The Company collects and uses Users personal information for the following purposes:

  • To improve customer service
    User information helps the Company to more effectively respond to Company’s customer service requests and support needs.
  • To personalize User experience
    The Company may use information in the aggregate to understand how the Site’s Users as a group use the services and resources provided on the Site.
  • To improve the Company’s Site
    The Company continually strive to improve the Site offerings based on the information and feedback the Company receive from Users.
  • To process transactions
    The Company may use the information User provide about himself/herself when placing an order only to provide service to that order. The Company do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information he/she agreed to receive about topics the Company think will be of interest to him/her. 
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send him/her information and updates pertaining to his/her order. It may also be used to respond to his/her inquiries, and/or other requests or questions. User will receive emails that may include Company news, updates, related product or service information, etc. If User decides to opt-out from the Company’s mailing list, User may unsubscribe from receiving future emails by contacting the Company via the site.

How  the Company protect User information

The Company adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of the User personal information, username, password, transaction information and data stored on the Site.

Disclosures of User information
The Company may disclose User’s personal information to any of the Company’s Group and to those third parties directly related to the delivery of products User have purchased from the Site, or if the Company is under a duty to disclose or share User personal data in order to comply with any legal obligation, or in order to enforce or apply the Company’s terms and policies; or to protect the rights, property, or safety of the Company, the Users, or others.

Third party websites

Users may find advertising or other content on the Site that link to the sites and services of the Company’s partners, suppliers, advertisers, sponsors, licensors and other third parties. The Company do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from the Company’s Site. In addition, these sites or services, including its content and links, may be constantly changing. These sites and services may have its own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to the Company’s Site, is subject to that website's own terms and policies.

Changes to this Privacy Policy

The Company has the discretion to update this Privacy Policy at any time. Please refer to the bottom of this page for the latest revision date. The Company encourage Users to frequently check this page for any changes to stay informed about how the Company is helping to protect the personal information the Company collect. User acknowledge and agree that it is the his/her responsibility to review this privacy policy periodically and become aware of modifications.


User acceptance of these terms

By accessing, browsing, or otherwise using the site and services, User signify his/her acknowledgement and agreement to the Company’s policies and Terms and Conditions. If User do not agree  to the Company’s policies and Terms and Conditions, please do not use the Company’s Site. User continued use of the Site following the posting of changes to the Company’s policies and Terms and Conditions, will be deemed as User’s acceptance of those changes.


Contacting the Company

If User have any questions about this Privacy Policy please contact the company at

Current version effective as of 1ST FEBRUARY 2013

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